REFUND POLICY

We take pride in offering excellent customer service to our customers. Due to the nature and demand of our products, all products purchased from us are non-refundable. However, we are happy to offer an exchange with an equally priced product if it is by our own error, make amendments or replace with same product.  

We must be notified within 7 days of delivery to be eligible for exchange, please ensure to notify us within this timeframe or we may reject your request. To be fully eligible for an exchange, the product must be unused and in the same condition that you received it. We cannot offer exchange for an item not in its original condition.  If you purchased a human hair product, please ensure that the hair is not altered; for example by washing,  straightening  applying products or cutting the lace.

You (the customer) will be responsible for paying for the shipping costs for returning your item. Shipping costs are non-refundable.

We recommend that you always use a tracking shipping service and send us tracking number.

 

If you wish to cancel your order because you changed your mind, we must be notified within 24 hours of placing the order. If you request to cancel your order after 24 hours up to 3 days, only 75% of the total order amount will be refunded to you - to cover any fees incurred and time to arrange for the product. This policy applies to full priced items and sale items. We reserve the right to modify this refund policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make significant changes to this policy, we will notify you here that it has been updated. Please do not hesitate to contact us via email if you have any questions- bestbyjessica@gmail.com